Hardware Troubleshooting Checklist

Problem
My computer won't start. There is no green light power indicator on the front of the computer and no fan noise.
Solution
Check all power cords to make sure they are connected. If you suspect a faulty cord, test it with another computer that you know is working. Also check outlets with the functioning computer, and make sure to turn on wall outlet or power bar switches. If you are using a Macintosh, try the front power switch as well as the keyboard power switch.
Problem
My monitor won’t come on.
Solution
Be sure the monitor is plugged in and the green indicator light is on. Try the on/off switch a few times. If it still does not come on, call your technology department.
Problem
My mouse pointer won't move.
Solution
Check that the mouse is securely plugged into the keyboard ADB port or into the back of the computer. Your mouse may also be dirty -- remove the mouse ball , clean it as well as the rollers inside the mouse.
Problem
My computer is on but nothing happens when I press the keys on my keyboard.
Solution
Make sure that the keyboard cable is securely plugged into the keyboard port.
Problem
Extensions aren't disabled when I press the shift key at startup.
Solution
Wait until the mouse pointer first appears on screen before you press the shift key to disable extensions.
Problem
My computer continually freezes.
Solution
You may have too many programs open at once or have too many browser windows open, which can overload the computer's memory.

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